Privacy Policy

This privacy policy outlines how Unibet collects, processes, stores and protects personal information when you use our online slot games and casino services. We are committed to safeguarding your privacy whilst ensuring compliance with applicable data protection legislation in the United Kingdom, including the UK GDPR and the Data Protection Act 2018.

Information We Collect

When you access Unibet slot games and casino services, we collect various categories of personal data to provide our services effectively and maintain regulatory compliance. The information gathered includes:

• Registration details: full name, date of birth, residential address, email address and telephone number
• Identity verification documents: passport, driving licence or other government-issued identification
• Financial information: payment card details, bank account information and transaction history
• Gaming activity: gameplay statistics, wagering patterns, game preferences and session duration
• Device and technical data: IP address, browser type, operating system, device identifiers and connection information
• Communication records: customer service interactions, chat logs and correspondence
• Marketing preferences: consent records and communication choices

This data enables us to verify your identity as required by UK Gambling Commission regulations, process deposits and withdrawals, detect fraudulent activity, and tailor your gaming experience. We also collect information through cookies and similar tracking technologies to improve site functionality and analyse user behaviour patterns across our slot game platforms.

How We Use Your Information

Your personal data serves multiple legitimate purposes within our operations. We process information to create and manage your gaming account, authenticate your identity in accordance with anti-money laundering obligations, and facilitate secure financial transactions. The casino privacy policy framework ensures responsible gaming measures are implemented by monitoring gameplay patterns to identify potential problem gambling behaviours.

We utilise your data to communicate important account updates, respond to customer enquiries, and send promotional materials where you have provided consent. Technical information helps us maintain platform security, prevent fraudulent activities, and optimise the performance of our slot game offerings. Additionally, we analyse aggregated data to understand player preferences and enhance our product portfolio.

Legal and regulatory compliance represents a fundamental use of your information. We maintain records as mandated by the UK Gambling Commission and share data with regulatory authorities when required. Your information may also be processed to resolve disputes, enforce our terms and conditions, and protect our legitimate business interests whilst respecting your privacy rights.

Data Sharing and Third Parties

Unibet shares personal information with carefully selected third parties who assist in delivering our services. These recipients operate under strict contractual obligations to protect your data and use it solely for specified purposes.

We may disclose information to legal authorities when required by law, court order or governmental regulation. In the event of a business restructuring, merger or acquisition, your data may be transferred to relevant parties, though we will notify you of any such changes. We do not sell your personal information to third parties for their own marketing purposes.

When we engage service providers located outside the United Kingdom, we implement appropriate safeguards such as Standard Contractual Clauses to ensure your data receives equivalent protection. All data transfers comply with UK data protection requirements and maintain the security standards outlined in this privacy policy.

Your Privacy Rights

Under UK data protection legislation, you possess several rights concerning your personal information held by Unibet. You may exercise these rights by contacting our Data Protection Officer through the designated channels provided on our website.

You have the right to access your personal data and receive a copy of the information we hold about you. This includes details about how we process your data, the purposes of processing, and the categories of recipients with whom we share information. You can request rectification of inaccurate or incomplete data to ensure our records remain current and correct.

The right to erasure allows you to request deletion of your personal information in certain circumstances, though this right is not absolute and must be balanced against our legal obligations to retain data for regulatory compliance. You may restrict processing activities or object to how we use your information, particularly regarding direct marketing communications.

Data portability rights enable you to receive your personal data in a structured, commonly used format and transmit it to another service provider where technically feasible. You also have the right to withdraw consent for processing activities that rely on your permission, though this does not affect the lawfulness of processing conducted before withdrawal.

If you believe we have processed your data unlawfully or violated your privacy rights, you may lodge a complaint with the Information Commissioner’s Office, the UK’s supervisory authority for data protection matters. We encourage you to contact us first so we can address your concerns directly.

Data Security and Retention

We implement comprehensive technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. Our security infrastructure includes industry-standard encryption protocols for data transmission, secure socket layer technology for financial transactions, and multi-factor authentication systems for account access.

Physical security measures protect our data centres and servers, whilst logical access controls limit employee access to personal information based on role requirements. We conduct regular security audits, vulnerability assessments and penetration testing to identify and address potential weaknesses in our systems. Our staff receive ongoing training in data protection principles and security best practices.

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this privacy policy or to comply with legal and regulatory obligations. Account information and transaction records are maintained for a minimum period as required by UK Gambling Commission regulations and anti-money laundering legislation, typically six years following account closure.

After retention periods expire, we securely delete or anonymise your personal data in accordance with our data destruction policies. Where we anonymise information, it no longer constitutes personal data and may be retained indefinitely for statistical analysis and business intelligence purposes without identifying individual users.